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Sometimes homeowners get mad not because the HVAC comfort advisor did something wrong, but because the advisor uncovered something they did not want to hear. Learn how to handle difficult customer reactions, protect your commission check, document the job properly, and stay sane in the field.
» Read moreThe best HVAC comfort advisors “run cold” all year. Like a cooling-only wall mounted ductless mini split evaporator unit in an IT server room. No matter what, they stay […]
» Read moreIf you work in the HVAC comfort advisor sales role long enough, then eventually you will hear this request from a homeowner after sending your estimate for their home’s HVAC […]
» Read moreA lot of people assume the best HVAC comfort advisors are the ones who know the most about equipment, parts, and materials needed for heating and cooling a home or […]
» Read moreContrary to what some might lead you to believe, the role of an HVAC comfort advisor is, in fact… (*dramatic pause) …a sales position. Dun dun dunnnnnnnnn… In a nutshell, […]
» Read moreOne of the most powerful tools you can bring to an estimate in your “battle bag” does not take batteries, does not need WiFi, and does not get buried under […]
» Read moreSome people are looking for work, while others are looking for a better job to earn higher pay. Some people are already working in sales, or already in the trades, […]
» Read moreA lot of people think HVAC sales is just talking and not much else, such as thinking, planning, knowing, etc. That is a pleasant but obviously short-sighted way of looking […]
» Read moreMost homeowners want help understanding their best options for heating and cooling their home. Typically, these are also the type of homeowners who want somebody that is both professional and […]
» Read moreSome HVAC comfort advisors know equipment cold. Pun intended. They can talk: A2L Refrigerants including R32 and R454B Airflow in CFMs Sheet metal duct design and custom fabrication (aka “tin […]
» Read moreWelcome to the world of HVAC sales, a weird little gold rush that attracts all kinds of characters looking for a piece of the multi-billion-dollar HVAC pie. We have all […]
» Read moreA lot of HVAC comfort advisors walk into the home thinking they need some kind of magical power to “read people.” Bad idea. That is how you erroneously believe yourself […]
» Read moreA lot of HVAC comfort advisors might think the job is to be “agreeable” to the client. Simply smile, nod, be nice, and keep the deal alive without making it […]
» Read moreMost HVAC comfort advisors are trained to chase that “yes” from homeowners when giving an in-home consultation to replace their HVAC equipment: “Does that make sense?” “Would you like to […]
» Read moreIf you are trying to build a profitable online business, here is one truth you need to understand early: All marketing outreach is a test. All of it. So that […]
» Read moreIn my 5+ years of working in residential HVAC sales, I’ve realized something important enough that I wanted to share with other comfort advisors in the Game: Homeowners do not […]
» Read moreThe more projects you sell, the more you learn a cold, hard truth nobody really tells newer HVAC comfort advisors: This job is not just about equipment. It is also […]
» Read moreA lot more people are searching online and asking AI things like “How do I control my emotions?” and “Why do I keep making bad decisions?” than most folks realize. […]
» Read moreA lot of HVAC comfort advisors focus hard on the first impression. As they should, because the first few moments at the door matter. The way you look, speak, listen, […]
» Read moreSome HVAC comfort advisors are not losing sales because the equipment is wrong, the price is too high, or any of the usual reasons. They are losing sales because they […]
» Read moreIf you have ever gotten an HVAC estimate and thought: “Wait…why does this suddenly feel like the obvious choice?” You are not crazy. And you are definitely not alone. Most […]
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